My Teen's Life in Swensen's JP has ended.

I have quit my job as a Customer Service Representative at Swensen's on 12 July 2006.
I oso cant believe tat i worked so long at there. From 26 Oct 2002 to 27 Dec 2002, 16 Dec 2003 to 12 July 2006.

haha! ya, I still remembered when I started working at Swensen's. I have many great memories. I have a wonderful time and I learn alot of things. How to handle angry customers?! Manager told me b4, Hungry customers = Angry customers.

I made alot of friends at there. Both young adults and old people..haha! I like my Chef alot..His nicknamed is Lau Pan. Whenever there is no food left behind, he will cook some extra dishes for me. A caring and understanding friend I have. Of course, there was sad moments at work. 2day tis post is so called my story at Swensen's JP.



Good..

3yrs ago.. Among all the staff, I got most of the compliment letters from customers.
I have my own regular customers...haha! I can still remember wht they likes to eat..and they will oways tell jokes to me.
Have served couples of TCS artist b4...like the girl who got Golden Horse Award from the movie Home Run.
I have went to several outlets to help out.. it is good becoz I can learn hw they managed the places. Places like Sun Tec, Marina Square,
Bishan Junction 8, West Mall, Crown Prince Hotel and Bugis Junction.
My record time to scoop a banana split sundae is 35 sec.
I got Nominated for Excellent Service Award in 2006.
I got a compliment letter from email to Swensen's HQ and got praised by Managers.. =)
I learnt hw to cook at Swensen's too.. when not busy, I cooked baked rice and some deep fried food.
Learn throw scoop of Ice cream from a distance..
A qualified Fountain Staff in April 2004.
Swensen's JP got 2nd place among 23 outlets in 2004 on Sales, Service and Cost.

Bad..

I got a complaint letter sent to Swensen's HQ.. my fault was I didn't inform properly tat the voucher can be used on tat day.
I injured my hand abt three times during work. Once I was sent to Hospital to have a X-ray.. luckily nothing serious.
Customers laughed at me when I didn't speck correct english language.. veri pai seh tat time.
Throw temper at a supervisor.. and she cried in front of me. Oops! I shouldn't do tat. haiz.. hot temper.
My fountain place is oways dirty.. oways supervisor need to clean the place again.
One time, I fall down badly in front of the customers.. and it was a mess becoz four dishes on my hand had fallen! =(
Got burned by Waffle and Coffee Machine couple of times.
There are many bad tinks la.. I too action la, cant reali remember most of it.


First, tok abt my Restaurant Manager, Sir Frankie. He give me hope and he trusted me alot.. letting a small guy like me to be a fountain staff. He taught me hw to handle customers and oso have better relationship btw colleagues. Also, he likes to teach me hw to woo gals..wahaha! Thanks to all the staffs at there...

Even though most of the old birds has left long ago.. I still happy working wif u guys. Happy to work wif dish washer auntie and uncle helping out at the kitchen. I love to listen their stories.. they taught me alot of tinks. In life, I learnt to 4give and 4get..also, hw to be a better man. And shocked tat on my last day working at there.. Kamy had given me a letter and a Mars choc.. =) ya, veri happy and touched.

After so many yrs at there... I still have to learn alot of tinks.. example, to have a better communciation wif my colleagues.
And nw.. I cant stay in fountain to scoop ice cream liao.. I'm a outsider nw. Hopefully, Swensen's will become better each day.

Regardless of wht.. my Swensen's friends.. I will still remember all of u..not to 4get my buddy Leslie.. we worked hard 2gether..and I enjoy every moment working wif u. He is a great staff too, he got service champion award in 2005. Thanks to all.

Take care.